Shipping Policy

Order Processing

All orders are processed and shipped within 5 business days of payment confirmation. This excludes weekends and public holidays.

All orders dispatched from MX Parts AU are checked and cross-referenced with a packing slip when packaged to ensure the contents are correct.

You will receive a confirmation email containing a tracking number once your order has been dispatched. If there is an expected delay in delivery or a change to the expected delivery date due to unforeseen circumstances, we will contact you by email to let you know.

Domestic Shipping (Australia)

MX Parts AU ships to all states and territories throughout Australia. We use trusted logistics partners including Australia Post to deliver your order.

Estimated delivery times within Australia (after dispatch):

Victoria	2–4 business days
New South Wales	3–5 business days
Queensland	4–6 business days
South Australia	3–5 business days
Western Australia	5–8 business days
Tasmania	4–7 business days
Northern Territory	5–8 business days
Australian Capital Territory	3–5 business days

These are estimated timeframes and may vary depending on your specific location and carrier conditions.

Shipping Costs

Shipping rates are calculated at checkout based on the size, weight, and destination of your order.

International Shipping

International shipping can be provided at an additional cost. Please note that international shipping times may vary, and we are not responsible for delays or issues caused by customs authorities. Any customs duties or taxes are the responsibility of the customer.

Logistics Partners

MX Parts AU partners with trusted logistics providers including Australia Post to deliver your orders. While we take every care in packaging and dispatching your items, once a carrier has taken possession of your package, delivery timelines are subject to their processes. MX Parts AU has no control over any delays by our delivery services once the goods have left our premises.

If you would like to request a 'signature required' delivery confirmation, please advise us at the time of purchase or before the item is dispatched.

Undelivered or Damaged Packages

If you have not received your order within the expected delivery timeframe, please check the tracking information provided in your dispatch confirmation email. If the courier company advises that an item is lost, or if an item arrives damaged, you may need to lodge a claim through the carrier. Please also advise us so we can assist with your claim.

Under some circumstances, MX Parts AU may provide a replacement order before a claim is finalised, at our discretion.

For any delivery concerns, contact us at sales@mxpartsau.com.

Stolen Packages

Not all deliveries will require a signature to confirm receipt. If a courier confirms that a package was delivered but the goods are stolen from your property, or reported as not received when the carrier has proof of delivery, MX Parts AU cannot be held liable. We recommend selecting a secure delivery location or requesting signature on delivery where available.